Feedback & Complaints
We value your feed as it helps us improve our services and support.
At IMS Support Services, we value all feedback from participants, families, and support networks. Whether you want to share a compliment, provide a suggestion, or raise a complaint, your input helps us maintain high-quality, person-centred services.
We handle all feedback respectfully, confidentially, and in line with NDIA guidelines. Our aim is to respond promptly and take action where needed to improve the experience for all participants.
How to Provide Feedback
Please complete the form below with as much detail as possible. Include information such as:
Your name and contact details (optional if you wish to remain anonymous)
Date(s) and location of the service or incident
Nature of feedback (e.g., compliment, suggestion, concern)
Response & Follow-up
All submissions are reviewed promptly. If your feedback requires action, a member of our team will contact you to discuss next steps. If your complaint is urgent, please call us directly on 1300 680 782 or email info@inmyskinsupport.com.au
At IMS Support Services, we are committed to continuous improvement. Your feedback helps us provide the best possible support to all participants and ensures our services remain responsive, safe, and effective.
If you are uncomfortable talking to us about a complaint, you can contact the following: